Price: $99.00
This session is designed to help laboratories improve their customer service. Laboratories today are experiencing a great deal of change, and they need to find new customers in outreach, develop new tests and procedures, introduce new technologies, and the list goes on. In these times of constant change and economic challenges in the health care marketplace, laboratories that are rooted in customer service will thrive and establish a reputation for unparalleled customer service. However, to establish this reputation, they must initially hire skilled people for the job. Once these individuals are hired, there must be training as well as systems and processes in place to assist in creating successful customer interactions. A desire to truly satisfy the customer needs to be established. The ultimate result with developing quality customer service will be delivery of optimal patient care.
Learning Objectives
Upon completion of this program, participant should be able to:
- Determine attributes of successful customer service employees, and furthermore, identify these attributes in the interviewing and hiring process
- Identify a process for enhancing and retaining employees as well as managing these employees across generations
- Recognize the benefits of an effective customer service program in building a successful laboratory outreach program
Presenter: Linda Spiten
Linda Spiten has over 25 years of experience in the laboratory setting. She is a medical technologist with a strong interest in microbiology. She has hospital supervisory experience and was instrumental in developing an outreach program for a hospital laboratory. Linda has spent the last 20 years working in Mayo Medical Laboratories
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