Laboratory outreach is a critical activity within many organizations; however many outreach programs are not able to demonstrate their overall value or worth. Vital to the continued success and growth of your program is having relevant and meaningful indicators to track outreach growth, operations and finance. Key Performance Indicators (KPI) are effective tools to communicate the laboratory outreach program’s success, efficiency and financial performance, both to department staff and hospital leadership, while simultaneously motivating staff behaviors toward adding value for the patient, physician or customer. This session will focus on Key Performance Indicators that are relevant to both the internal and external aspects of a laboratory outreach program. Attendees will learn how to design and monitor internal and external KPIs that demonstrate the outreach program’s effectiveness, and develop strategies to communicate this information to stakeholders within the organization and to outreach customers. The presenters will help you establish KPIs that are important to your own hospital outreach program, providing tools for internal benchmarking. Additionally, the presenters will share real-world examples of KPIs from several hospital laboratory outreach programs around the country.
Learning Objectives:
- Describe the importance of laboratory outreach program KPIs
- Design KPIs that are relevant to your laboratory, from internal and external perspectives
- Develop techniques to monitor and communicate KPIs within your organization and to customers
Presenter: Jane M. Hermansen MBA, MT(ASCP)
Outreach Program Coordinator, Mayo Medical Laboratories
Jane Hermansen is an Outreach Program Coordinator with the Mayo Clinic. She has over 25 years of clinical laboratory experience, beginning as a Medical Technologist and Outreach Coordinator in a community hospital and has been with Mayo since 1988. Currently, she works with Mayo Medical Laboratories' hospital customers in the development and expansion of their outreach programs. Jane holds a B.A. in Medical Technology from Concordia College in Moorhead, Minnesota and MBA from the New York Institute of Technology. Her experience includes clinical research, process engineering, laboratory outreach consulting, training and facilitation and project management.
Session Fees:
Member $149 | Nonmember $199
Level: Intermediate
1.5 Credit Hours
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